> ## Content Index
> Fetch the complete content index at: https://internalnote.com/llms.txt
> Use this file to discover other available public pages before exploring further.

# Intelligent Triage available in Suite
- URL: https://internalnote.com/intelligent-triage-available-in-suite/
- Published: 2026-07-04T22:00:00.000Z
- Updated: 2026-07-17T10:06:06.000Z
- Author: Thomas Verschoren
- Tags: newsletter-updates

Zendesk is making its topic, sentiment, entity and language detection available for all Suite Professional or above customers, giving you automated insights in your conversations. Agent Copilot is still required if you want to leverage these findings in triggers or automations.

[https://support.zendesk.com/hc/en-us/articles/10745493624730-Announcing-Copilot-intelligent-triage-for-Professional-plans-and-above](https://support.zendesk.com/hc/en-us/articles/10745493624730-Announcing-Copilot-intelligent-triage-for-Professional-plans-and-above?ref=internalnote.com)