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# Restarting a Zendesk Messaging Conversation
- URL: https://internalnote.com/restarting-a-zendesk-chat-conversation/
- Published: 2024-02-01T17:00:36.000Z
- Updated: 2024-04-08T07:54:47.000Z
- Description: This tutorial shows you how to build an Answer flow for Zendesk Messaging that allows visitors to restart the conversation.
- Author: Thomas Verschoren
- Tags: Messaging

At the end of the [Answer Linking for Zendesk Bot](https://internalnote.com/answer-linking-for-the-zendesk-bot/) article I quickly mentioned it's now possible to restart a conversation in the Messaging Widget. I didn't really go into details, so enjoy this short bonus article that explains you how!

[Answer Linking for the Zendesk BotAs a first big release for the Zendesk Bot this year, Zendesk is introducing Answer Linking, which can turn answers into reusable blocks!![](https://storage.ghost.io/c/ca/c0/cac0c82b-bc4d-4404-9eb4-9cc75e8d045e/content/images/size/w256h256/format/png/2023/01/internalnote_green-copy.svg)Internal NoteThomas Verschoren![](https://storage.ghost.io/c/ca/c0/cac0c82b-bc4d-4404-9eb4-9cc75e8d045e/content/images/size/w1200/2024/01/Apple-TV-4K-Copy-224-1.png)](https://internalnote.com/answer-linking-for-the-zendesk-bot/)

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## How to restart a conversation

With the new Answer Linking you can link back to the beginning of the conversation. So if we create a custom Answer that only applies this step, we can restart the conversation for our customers.

Setting it up requires only a few short steps:

1. Create a new Answer for your bot, called *Restart Conversation*
2. Give it a few training phrases like *"Reset", "Restart Conversation", "Back to the beginning"*
3. The Bot flow exists out of one step: a "Link Answer" step that links back to the start of the conversation.

![](https://storage.ghost.io/c/ca/c0/cac0c82b-bc4d-4404-9eb4-9cc75e8d045e/content/images/2024/02/Screenshot-2024-02-01-at-10.22.41.png)

![](https://storage.ghost.io/c/ca/c0/cac0c82b-bc4d-4404-9eb4-9cc75e8d045e/content/images/2024/02/Screenshot-2024-02-01-at-10.23.00.png)

![](https://storage.ghost.io/c/ca/c0/cac0c82b-bc4d-4404-9eb4-9cc75e8d045e/content/images/2024/02/Screenshot-2024-02-01-at-10.24.13.png)

Once you set it up, whenever a customer interacts with your bot and indicates they want to restart the conversation, the conversation will restart with your welcome message.

Enjoy.

➕

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