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# Stop building one big bot
- URL: https://internalnote.com/stop-building-one-big-bot/
- Published: 2026-08-27T08:17:00.000Z
- Updated: 2026-08-31T08:52:29.000Z
- Author: Thomas Verschoren
- Tags: Zendesk Blog

AI Agents sit at the core of the customer experience. They are the conversational layer through which customers ask questions, receive answers, and move through to a resolution. But as AI capabilities evolve, so does the way we architect what sits behind that experience.

[https://www.zendesk.com/blog/zendesk-insights/expertise/stop-building-one-big-bot/](https://www.zendesk.com/blog/zendesk-insights/expertise/stop-building-one-big-bot/?ref=internalnote.com)