Update a requester name via webhooks and custom fields
Update a requesters' profile based on form field input.
Build a Task Manager in Zendesk Support via Custom Statuses
Task Manager to snooze tickets in Zendesk via the new Custom Statuses.
Better Pending Ticket flow with Custom Statuses
Not every ticket can be solved with a single reply. Agents often need more information from customers in order to get the full context and reply with an answer.
Or, even if all info is there, they need confirmation that their suggestions worked before the ticket can be solved.