Return to Sender - Reassign Zendesk Tickets back to the original agent
Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
Bypassing the 24-hour rule for WhatsApp in Zendesk
In this article we'll show you how to bypass the 24-hour WhatsApp limit in Zendesk by leveraging the included Sunshine Conversations API.
Automatic Ticket Categorisation and Sentiment Analysis via ChatGPT
This article will show you how to automatically categorise any incoming ticket and assign a customer sentiment by using ChatGPT, Cloudflare Workers and Zendesk APIs.
Expanded API Support via Custom Authentication for Zendesk Webhooks
Zendesk announced Custom Headers and API Key support for its Webhooks. And fixed my previous list of shortcomings a 100%
Update a requester name via webhooks and custom fields
Update a requesters' profile based on form field input.
Build a Task Manager in Zendesk Support via Custom Statuses
Task Manager to snooze tickets in Zendesk via the new Custom Statuses.