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Flow Builder and Chatbot

Learn how to build a full-featured Flow Builder Bot for Zendesk.

Learn how to build a full-featured Flow Builder Bot for Zendesk.

In this article we will build a full-featured Flow Builder Bot for Zendesk. We'll use every step type, use API calls and variables and show you how to create a bot yourself in a full length video tutorial.

Zendesk Answer Bot API

Zendesk Answer Bot API

One of the lesser known and used APIs in Zendesk's arsenal is the Answer Bot API. It allows platforms to replicate the behaviour of their bot in any app or website. Or an Apple HomePod..

Flow Builder - Ask for details

Flow Builder - Ask for details

The new Ask For Details option in Flow Builder allows you to pull in contextual information via API into your Zendesk Chat Bot.

Zendesk Flow Builder API Call

Zendesk Flow Builder API Call

Zendesk announced the ability to add an API call step to their Messaging Flow Builder. This allows you to get external data and show it your users. So what's possible? Let's build a quick mockup and find out!