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# The new operating model for modern AI service
- URL: https://internalnote.com/the-new-operating-model-for-modern-ai-service/
- Published: 2026-09-24T13:52:00.000Z
- Updated: 2026-11-02T14:53:01.000Z
- Author: Thomas Verschoren
- Tags: Zendesk Blog

Adding AI to service is no longer enough. The next step is building an Intelligent Service platform that can act on the right work, validate every outcome, and continuously correct what isn’t working.

[https://www.zendesk.com/blog/zendesk-insights/expertise/new-operating-model-intelligent-service/](https://www.zendesk.com/blog/zendesk-insights/expertise/new-operating-model-intelligent-service/?ref=internalnote.com)