Privacy Policy

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TLDR: Privacy is a human right.

Welcome to Internal Note. Internal Note is a brand name for Thomas Verschoren (“Verschoren” “we,” “our,” and/or “us”).

We value the privacy of individuals who use our website and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. Beyond the Privacy Policy, your use of our Services is also subject to our Terms of Service.

Our apps are built with a privacy first approach.

Information We Collect

We may collect a variety of information from or about you or your devices from various sources, as described below.

A. Information You Provide to Us.

If you subscribe to our newsletter or otherwise contact us directly, we receive information about you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

If you're a paid subscriber we receive information about you via Stripe. We use this information to fulfil our financial and legal obligations, and use your email address for opt-in to Marketing if you choose to opt-in for this.

B. Information We Collect

B.1 When You Use Our Website

We use Plausible.io for our analytics. It's a privacy focused EU hosted platform.

Location Information. When you use our Services, we may infer the general location information of our Users, for example by using your internet protocol (“IP”) address. We do NOT store that IP address.

Device Information. We receive information about the device and software you use to access our Services, including IP address, web browser type, operating system version. We only store aggregaged stats.

Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the clicks, opens in emails send, or aggregated data on pages or other content viewed on our website.

Information from Cookies and Similar Technologies.
Our website only has cookies for Stripe if you interact with our paid membership and Ghost, the platform we host this blog on. Our Plausible analytics works cookie free.We have no other external tools running on our website.

We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as billing partner like Stripe, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to our Services.

Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.

How We Use the Information We Collect

Via our website

We use the information we collect:

  • To provide, maintain, improve, and enhance our Services;
  • To understand and analyze how you use our Services and develop new products, services, features, and functionality;
  • To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, respond to comments and questions, and otherwise provide customer support;
  • To generate anonymized, aggregate data containing only de-identified, non-personal information that we may use for business purposes;
  • To find and prevent fraud, and respond to trust and safety issues that may arise;
  • For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
  • For other purposes for which we provide specific notice at the time the information is collected

How We Share the Information We Collect

Vendors and Service Providers. We do not share your information with other parties.

Analytics Partners. We use analytics services in Ghost and Plausible for our website only to collect and process certain analytics data. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view and the dates and times of your visits. These analytics only apply to our website.

As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.

Consent. We may also disclose your information with your permission.

Your Choices

You can unsubscribe from our emails via the link provided in the emails. Opting out means we will not email you anymore unless you resubscribe.

Third Parties

Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Policy does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

We make use the following third parties

Zendesk

Obviously we use Zendesk and its API and app endpoints to make our Zendesk integrations functional. See https://www.zendesk.com/company/agreements-and-terms/privacy-notice/ for a full overview.

Ghost

We use Ghost to host this website and send out emails to our subscribers. See https://ghost.org/privacy/ to check out their privacy policies.

Plausible

We use Plausible to get analytics on website usage. See https://plausible.io/privacy-focused-web-analytics to check out their privacy policies.

Stripe

We use Stripe to handle payment and subscriber information. See https://stripe.com/en-gb-be/privacy to check out their privacy policies.

Cloudflare

Our DNS and website caching runs on Cloudflare

GitHub

Our source code lives on Github.com

Google

We use Google Workspace to host our email and documents.

Security

We make reasonable efforts to protect your information by using physical, managerial and technical safeguards designed to improve the security of the information we maintain. We cannot, however, ensure or warrant the security of any information you transmit to us or store on our Services, and you do so at your own risk. We cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps. We may post a notice through our Services.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services are directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at note@internalnote.com

Locality

Our Services are managed from Europe (Belgium) States and intended for visitors located within the EMEA region. If you choose to use the Services from outside the European Union with laws governing data collection and use that may differ from European law, then please note that you are transferring your personal information outside of those regions to the EU for storage and processing. Also, we may transfer your data from the EU to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.

Changes to this Privacy Policy

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.

Contact Information

If you have any questions, comments, or concerns about our processing activities, please email us at note@internalnote.com

Last updated: Mar 7th, 2023

Privacy Questions

For any questions regarding our EULA, Terms or Privacy Policy, please email note@internalnote.com.