End of Year
Welcome to my last newsletter of the year. This one will not contain any Zendesk news or updates, but will be a bit more of a meta, personal end-of-year update.
Zendesk
News, strategy, and insights about Zendesk as a company. Follow leadership changes, acquisitions, roadmap shifts, and how Zendesk is positioning itself in the evolving world of AI-driven CX.
Welcome to my last newsletter of the year. This one will not contain any Zendesk news or updates, but will be a bit more of a meta, personal end-of-year update.
Ultimate has released their Customer Service Trends Report 2024 today. Let's see how close Zendesk aligns with their trends.