Zendesk Entity Detection for Intelligent Triage (EAP)
The new Entity detection for Zendesk Intelligent Triage allows you to now not only know why customers are contacting you, but also know what they are talking about.
Agent Copilot
Explore Zendesk Agent Copilot features like suggested replies, intent detection, auto-assist procedures, and writing tools. Learn how Copilot helps agents work faster, stay on-brand, and reduce repetitive tasks across channels.
Preview of the new Agent Copilot for Zendesk
A few months after its announcement at Relate, I finally had to chance to explore the new AI Co-pilot for agents in Zendesk. This article will explore what the Co-pilot can do, how it works and some initial impressions.
Preview of the new Generative AI for Zendesk Voice
What happens if you give Zendesk AI for Voice one of IT Crowd's most confusing customer care interactions? Read the article to see the results!
Automatic Ticket Categorisation and Sentiment Analysis via ChatGPT
This article will show you how to automatically categorise any incoming ticket and assign a customer sentiment by using ChatGPT, Cloudflare Workers and Zendesk APIs.