Go deep into Zendesk Knowledge (formerly Guide): help center design, article management, and automation. Plus: how QA, reporting, and insights can improve both your content and your team’s performance.
Knowledge & Insights
Federated search is a feature that allows customers to search for information across multiple platforms and websites simultaneously, creating a seamless search experience. This article shows how how to setup automatic or manual indexing of records.
Knowledge & Insights
This article shows you how to make articles available to logged in users only, but still make them available in search by showing an excerpt of the article.
Knowledge & Insights
One of the lesser known and used APIs in Zendesk's arsenal is the Answer Bot API. It allows platforms to replicate the behaviour of their bot in any app or website. Or an Apple HomePod..