Knowledge & Insights

Your Help Center is the basis for your entire self service and ticket deflection strategy. These articles will teach you how to structure your FAQ. Learn how to keep your content up to date, make content from your website or webshop available to customers and find out how to detect gaps in your articles so you can offer the best self service while lowering agent workload.

Make Protected Zendesk Help Center Articles available in Search

This article shows you how to make articles available to logged in users only, but still make them available in search by showing an excerpt of the article.

Knowledge & Insights

Zendesk Answer Bot API

One of the lesser known and used APIs in Zendesk's arsenal is the Answer Bot API. It allows platforms to replicate the behaviour of their bot in any app or website. Or an Apple HomePod..

See all