Advanced End User Merge: Automatically detect & merge duplicate users in one click. (sponsor)
Save time and maintain clean, unified user data with our app. It detects potential duplicates in the ticket sidebar, allowing agents to merge them with one click.
Save time and maintain clean, unified user data with our app. The Advanced End User Merge app detects potential duplicates in the ticket sidebar, allowing agents to merge them with one click.
Beyond our marketplace apps, we are a full-service Zendesk consulting partner. We help businesses optimize their support operations through implementation, custom application development and AI strategy.
The Challenge with Duplicate Users
When customers use different channels, Zendesk often creates separate, duplicate profiles.
Manually finding and merging duplicates is a slow, reactive process. Agents must suspect a duplicate exists, stop their workflow, and search for matching profiles then proceeding with a user merge process. This tedious work leads to several problems:
- Agent Inefficiency: Wasting valuable time on administrative tasks instead of solving customer problems.
- Inconsistent Data: Relying on agents to remember to check, which means many duplicates are missed.
- A Poor Customer Experience: Not having the full ticket history prevents agents from providing the best support.
The Solution: A Proactive, Automated Process. Detect and Merge in One place.
The Advanced End User Merge app was built to turn this manual process into a proactive, automated one. The app automatically detects potential duplicates the moment an agent opens a ticket and presents them clearly in the sidebar.
Your agents can then merge them into a single, unified profile with just one click.
Key Benefits
- Unified User Profile: Give agents a 360-degree view of every customer by unifying all history into one profile for personalized, effective support.
- Increased Agent Efficiency: Save agents valuable time by automating duplicate detection and merging.
- Improved Customer Experience: Deliver consistent support with the full customer history in one place.
Why We Built This
With extensive experience from numerous Zendesk implementation and expansion projects, we've seen firsthand how small frustrations can impact an entire support operation. We build apps that solve these specific, real-world problems. Our goal is to create simple, powerful tools that streamline workflows and allow support teams to focus on what they do best: helping customers.
Support
For questions or support, please contact us at [email protected].
