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Is your Zendesk implementation really working? Do a Health Check with Premium Plus (sponsor)

Your guide to a smoother, smarter support operation – from the experts at Premium Plus. Setting up Zendesk is easy. Knowing if it’s really delivering? Not so much. 

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Help Desk Migration: Migrate, Merge, and Consolidate your Zendesk data (sponsor)

Support operations are rarely static. Teams grow, platforms change, companies merge, and structures evolve. In the middle of all that: data - years of support tickets, customer histories, agent notes, and help center content that can’t just be left behind. That’s where Help Desk Migration comes in.

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Why Zendesk Clients Are Turning to DigifyBPO: The Specialist BPO for Customer Experience Excellence (sponsor)

digify BPO provides top-tier customer support and back-office services for businesses in the UK, USA, Australia, and South Africa. Specialising in Zendesk, we help companies harness AI, automation, and omnichannel solutions for seamless customer experiences.

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Geckoboard - Stop building Zendesk Reports that nobody checks (sponsor)

When your support team can actually see their impact throughout the day, something magical happens. Response times drop, SLA breaches decrease, and agents start genuinely caring about their numbers.

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GrowthDot – Helping Teams Support, Sell, and Scale in Zendesk (sponsor)

Helping you do more in Zendesk—GrowthDot’s powerful apps for growing teams and better support.

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Agent Copilot can now orchestrate complex service tickets: Here’s how (Sponsored by Next Matter)

Agent Copilot can now trigger automated workflows to orchestrate complex service tickets, right from inside Zendesk. This guide shows you how.

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Knots - Get your data ready for AI & Automation in Zendesk (sponsor)

AI and automation are transforming customer support, making workflows faster and more efficient. But there's a problem: automation can't work without structured data.

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Flowset by Cloudset for Agent Guidance (sponsor)

My thanks for Cloudset for sponsoring another month at Internal Note!

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babelforce: The Voice Platform for Zendesk Uniting Agents and Automation (sponsor)

My thanks to babelforce for sponsoring this month's Internal Note

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SweetHawk: Enhancing Employee Services with Zendesk

My thanks to SweetHawk for sponsoring this month's Internal Note

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Formset by Cloudset for Smarter Zendesk Fields (sponsor)

My thanks for Cloudset for sponsoring this month's Internal Note newsletter.

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Lovestock & Leaf Apps - Empowered Agents, Happy Customers. (sponsor)

My thanks for Lovestock & Leaf for sponsoring this month's Internal Note newsletter.