Your Zendesk instance is bursting with performance data, but let's be honest; most of it stays locked away in Explore reports that take forever to build, and refresh so slowly they're not much help for day-to-day decisions.

We've all been there: spending 10 minutes clicking through Explore just to create a basic chart, only to realize the data last updated over an hour ago. Meanwhile, your team is handling tickets without knowing if queues are backing up or SLAs are about to be breached.

Teams at monday.com, Zapier, Loom, Lightspeed, and Penske were in the same boat. Their Zendesk data was stuck in slow, hard-to-access reports, and it wasn’t helping the people on the front lines.

That’s why they turned to Geckoboard. We bring your Zendesk data to life on real-time dashboards your team can actually access and use, with ticket data updating every 10 minutes, and messaging metrics refreshing instantly. So everyone sees what’s happening while it’s happening, and can act fast.

Turning data into performance

Here's what changes when your team can actually see their metrics updating in real time:

Live dashboards that everyone notices – Queue status, SLA metrics, and agent leaderboards can be accessed throughout the day, in an agent’s browser, embedded in Zendesk, or displayed on office TVs where they can't be ignored
Mobile dashboards for remote teams – Share live dashboards that work perfectly on any device, no app downloads required
Smart notifications that actually help – Get Slack alerts when CSAT hits your monthly target, SLA breaches spike, or ticket volume jumps above normal
Everything in one place – See Zendesk Support, Chat, and Talk data alongside data from other sources like Aircall, HubSpot, JIRA, and 90+ other tools, all on the same dashboard

The difference is immediate:

Isaac Byers, Customer Service Manager at MESHKI, puts it simply:

“The team are more involved in daily KPIs, we’ve seen a 15-second decrease in chat wait times, and agents’ resolutions per hour are up 15%. The agents love the friendly competition of who is the top solver for the day.”

It’s not just support teams seeing the impact. Chris Brogan, VP of Customer and Risk Operations at Token.io, shared:

“I used to be the gatekeeper of support data. Since introducing Geckoboard, our CEO can now build his own dashboards and access the insights he needs - no steep learning curve, no bottlenecks.”

And with visibility across teams, the impact goes beyond customer support:

“By sharing our dashboards with everyone, the product and engineering teams can see specific issues as they come in. It helps us all swarm around problems quickly and fix them faster.”

Why teams use Geckoboard alongside Explore:

Updates continuously, whatever plan you’re on (instead of 60+ minutes)
Build fully custom dashboards yourself in minutes, rather than hours
Designed for sharing and team visibility
Works with all Zendesk plans - no extra Zendesk licenses or upgrades needed
Proactive alerts keep you ahead of problems

Want to see your team light up about their metrics? Try Geckoboard free for 14 days - unlimited dashboards, every feature unlocked, and expert support to help you get the most from your real-time data.

Give it a spin today!

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