AI Agent
Dynamic Conversation Experiences in the Zendesk Bot
This article will showcase the new Dynamic Conversation features for the Zendesk Bot by building a Movie Bot that shows information about movies to your customers
Latest
Zendesk Roundup
Zendesk Roundup for November 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Insights
Customer Service Trends 2024 - Zendesk Scorecard
Ultimate has released their Customer Service Trends Report 2024 today. Let's see how close Zendesk aligns with their trends.
Agent Efficiency
Zendesk Custom Objects - Part 4: End-User and Forms
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Agent Efficiency
Overview of the new Customizable CSAT for Zendesk
The new Customisable CSAT for Zendesk has arrived, finally allowing you to change your rating scale, choose emoji, numbers or labels, and customize your follow-up questions. This article contains an initial overview of the new feature, and shows how it works with existing API integrations.
Agent Efficiency
Zendesk Custom Objects - Part 3: Users
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Agent Efficiency
Zendesk Custom Objects - Part 2: Tickets
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Knowledge Base
Preview of the new Generative AI for the Zendesk Help Center
This article previews the new Generative AI for Help Center content that's been made available in EAP by Zendesk.
Agent Efficiency
Zendesk Custom Objects - Part 1: Introduction
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Custom Objects
Announcing the Custom Objects series for Zendesk
Introducing is a four-part series on Zendesk's new Custom Objects feature. These articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Zendesk Roundup
Zendesk Roundup for October 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Efficiency
➕How to build a VIP Alert app in Zendesk from scratch
This article contains a full tutorial on how to build a small Zendesk Support app that alerts your agents whenever they're looking at a VIP ticket.