Knots - Get your data ready for AI & Automation in Zendesk (sponsor)
AI and automation are transforming customer support, making workflows faster and more efficient. But there's a problem: automation can't work without structured data.
AI and automation are transforming customer support, making workflows faster and more efficient. But there's a problem: automation can't work without structured data.
Most critical business information is buried in PDFs, scanned documents, spreadsheets, and attachments, making it largely inaccessible. Instead of streamlining workflows, agents are stuck manually downloading files, copying and pasting data, and manually updating ticket fields.
That's where Knots comes in. By automatically extracting and structuring this data, Knots unlocks the full potential of automation in Zendesk, eliminating most of the manual effort - so AI and other automations can finally do their job.
Turn attachments into actionable data with these Knots apps
✅ OCR for PDF and Scanned Documents – Automatically extracts and transcribes data from PDFs, images FAX, CSV, Excel, and handwritten text
✅ Process CSV – Converts inaccessible files like spreadsheets into actionable support data in just a few clicks.
✅ AI Ticket Autofill – Uses data extracted from attachments and tickets to automatically populate ticket fields, eliminating manual copy-pasting.
See Knots in action:
Automation delivers the best results when the right data is available at the right time. With Knots, support teams spend less time on manual data entry and more time solving customer issues.
Plus, setting up Knots is easy:
- No coding required – Get started in a few simple steps.
- Free setup assistance – Get expert guidance at no extra cost.
- Built for security & compliance – Fully GDPR & HIPAA compliant.
These are just a few of the automation solutions Knots offers. Explore their 20+ Zendesk apps to discover more ways to improve your workflows.
Watch this quick video to see how Knots can transform your support operations:
Attachments shouldn’t be a roadblock to automation. Let Knots extract, structure, and put your data to work. They offer a 14-day free trial for all their apps plus a free automation audit to uncover the automation opportunities in your Zendesk setup.
A quick word about sponsors
Sponsorships and readers subscribing to Internal Note Plus make this project possible.
Sponsors get one email to reach out to the readers of this blog. They are always companies that are part of the Zendesk ecosystem and in line with the content of this blog.
Since privacy is key, sponsors do not get access to names, email addresses or other personal information of my audience.
