SweetHawk: Enhancing Employee Services with Zendesk

At SweetHawk, we've been on a mission since 2015 to help every Zendesk customer get more out of Zendesk. We create simple, powerful Zendesk apps that are easy-to-use and can help you get more done with Zendesk.

While it’s often not the first thing people think of when Zendesk comes to mind, we’re shining a spotlight on how Zendesk + SweetHawk can help you build a better employee experience with apps like:

• Tasks & Subtickets, which enables HR teams to build structured workflows for processes like onboarding new hires, performance reviews, compliance management, and more.
• Approve, which lets you bake approvals into your Zendesk processes, whether it’s approving a new hire, purchasing new equipment, or acknowledging company policies (and your approvers don’t even need to be Zendesk agents!)
• Calendar, which you can use to schedule interviews, training sessions, and more.

Because you shouldn’t need to manage your employee services with spreadsheets, long email chains, and untraceable approval cycles.

There’s a better way.

Why Employee Services Matter

They say you only get one chance to make a great first impression, so don’t risk dropping the ball when it comes to creating a great experience for all of your employees.

Great employee experiences aren’t just about perks or benefits, though — they’re about how employees feel supported when they reach out for help.

Organizations that prioritize employee services see improved productivity, higher retention rates, and happier teams. SweetHawk helps you unlock those outcomes by turning Zendesk into the hub of all your employee-related workflows.

Whether you're running IT, HR, or facilities management, you shouldn’t have to rely on a disjointed set of 12 different tools to create a great experience for your team members.

A combination of Zendesk + SweetHawk makes it simple to streamline your workflows and create exceptional employee experiences so your employees can focus on doing their jobs well.

We’re thrilled to support the Internal Note community and are here to help you deliver outstanding service — to customers and to employees.