ADPP - Internal Note

ADPP

Redaction suggestions powered by Zendesk's Advanced Data Privacy and Protection add-on

This article takes a look at the new Redaction Suggestions for PII in Zendesk. Part of the Advanced Data Privacy and Protection add-on, this feature automatically looks for, and highlights potential personal information in your support tickets.

Security

Setting up deletion schedules for ticket and bot conversations in Zendesk

This article dives into Zendesk Deletion Schedules for tickets and bot conversations. It shows what's possible, how to setup the schedules and explains certain limitations.