AI Copilot - Internal Note

Insights

An overview of the Zendesk AI Summit announcements

Zendesk presented their latest releases at their AI Summit this week. New announcements include Omnichannel AI Agents, the new Zendesk Voice, Agent Copilot and improvements for Zendesk QA. Read my deep dive article to learn more!

Insights

What's new from Zendesk Relate: AI Agents and Copilot.

Today was the first day of Relate, Zendesk's flagship event where they announce new features, give insights in customer and employee experience trends and showcase their products and customers. This article shows the new Agent Copilot and AI Agents.