Ultimate - Internal Note

Sunshine Conversations

Using Switchboard to combine Zendesk Bots and AI Agents powered by Ultimate

Zendesk AI agents come in two flavors. The native Zendesk Bot, and a more powerful one powered by Ultimate. But how do you combine both technologies in one Zendesk instance? This article will explain you how!

Ultimate

A hybrid approach to AI Agents powered by Zendesk and Ultimate

In a previous article I explained the Road to Automation and how it can help with automating more your support interactions. This article takes a real scenario and keeps improving the customer experience by leveraging a hybrid approach combining flows, generative replies and API integrations.