Zendesk Custom Objects - Part 1: Introduction

This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.

Announcing the Custom Objects series for Zendesk

Introducing is a four-part series on Zendesk's new Custom Objects feature. These articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.

Zendesk Roundup for October 2023

Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.

➕How to build a VIP Alert app in Zendesk from scratch

This article contains a full tutorial on how to build a small Zendesk Support app that alerts your agents whenever they're looking at a VIP ticket.

Preview of the new Generative AI Bot for Zendesk

Discover the all new Generative Zendesk Bot powered by OpenAI in this article!

➕ Automatically link incidents and problems in Zendesk

When a crisis hits agents should focus on resolving problems and informing customers, not waste time on assigning and categorising incident tickets. This article shows you how to automate this flow!

Zendesk AI Keynote - A full overview of the new releases

Discover all the new Zendesk releases from the AI Drop event on October 5th: Generative AI Bots, Intent management, new privacy and security tools and new AI features to increase agent efficiency.

Zendesk Roundup for September 2023

Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.

My approach to Zendesk Views

In this article I explain my approach to Zendesk Views, and how you only need 8 views to make an efficient setup.

➕ Return to Sender - Reassign Zendesk Tickets back to the original agent

Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.

➕ Checking for Agent Availability in Zendesk Messaging

Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)

Zendesk Roundup for August 2023

Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.