My approach to Zendesk Views
In this article I explain my approach to Zendesk Views, and how you only need 8 views to make an efficient setup.
Latest
Conversations and Messaging
Checking for Agent Availability in Zendesk Messaging
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
Enabling forms on the Zendesk Messaging widget without using a Chatbot
Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Bypassing the 24-hour rule for WhatsApp in Zendesk
An in-depth overview of Proactive Messages for Zendesk
Deep-dive into issues related to Messaging Authentication and JWT User Mapping
Custom Launcher for Zendesk Messaging and Unread Counts
Zendesk Roundup
Zendesk Roundup for August 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Zendesk Roundup for July 2023
Zendesk Roundup for June 2023
Zendesk Roundup for May 2023
What's new at Zendesk Relate 2023
Zendesk Roundup for April 2023
Deep-dive into What's New for Zendesk in March 2023
Automations
Return to Sender - Reassign Zendesk Tickets back to the original agent
Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Bypassing the 24-hour rule for WhatsApp in Zendesk
Automatic Ticket Categorisation and Sentiment Analysis via ChatGPT
Expanded API Support via Custom Authentication for Zendesk Webhooks
Update a requester name via webhooks and custom fields
