Answer Linking for the Zendesk Bot
As a first big release for the Zendesk Bot this year, Zendesk is introducing Answer Linking, which can turn answers into reusable blocks!
Over the last year Zendesk has been investing heavily in their Zendesk Bot both from an Intent Mapping and from a Flow Builder standpoint.
At the end of last year they introduced Dynamic Bot experiences which allow more powerful API integrations with support for variables, arrays and dynamic carousels. This release removed some big ticket items from my feature wish list.
This week, as the first big release for 2024, they are introducing Answer Linking as a way to make big complex bot flows more easy to manage.
