My approach to Zendesk Views In this article I explain my approach to Zendesk Views, and how you only need 8 views to make an efficient setup.
Return to Sender - Reassign Zendesk Tickets back to the original agent Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
Checking for Agent Availability in Zendesk Messaging Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
Zendesk Roundup for August 2023 Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Viewing User Interaction Context in Zendesk This article shows you three ways you can leverage existing Zendesk features to give agents insights in user intents so they can resolve tickets faster and give better support.
Holiday Break I’m taking a one week break in posting while on vacation. Posts will resume the next week, August 22nd 🏝️