In this article I explain my approach to Zendesk Views, and how you only need 8 views to make an efficient setup.
Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
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This article shows you three ways you can leverage existing Zendesk features to give agents insights in user intents so they can resolve tickets faster and give better support.
I’m taking a one week break in posting while on vacation. Posts will resume the next week, August 22nd 🏝️