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Thomas Verschoren

Problem solver with a passion for Apple sitting behind a Zendesk.

Cleaning up Zendesk Organisations with a sidebar app

Are you a Zendesk admin struggling with managing organizations and their associated user data? If so, you're not alone. Two common issues that Zendesk admins face are organisations with missing users, or badly mapped users. This article will show you how to fix it.

Improve ticket deflection by enabling Federated Search

Improve ticket deflection by enabling Federated Search

Federated search is a feature that allows customers to search for information across multiple platforms and websites simultaneously, creating a seamless search experience. This article shows how how to setup automatic or manual indexing of records.

Make Protected Zendesk Help Center Articles available in Search

Make Protected Zendesk Help Center Articles available in Search

This article shows you how to make articles available to logged in users only, but still make them available in search by showing an excerpt of the article.

Monthly Note for February 2023

Monthly Note for February 2023

Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.

Lookup Relationship Fields and Ticket Escalation

Lookup Relationship Fields and Ticket Escalation

Lookup Relationship fields are a recently added features that expands the existing user, organization and ticket fields with a new type. This new field type allows you to interlink Zendesk objects and create relationships. In this article we build a complete use case.

Sunshine Events via Zapier or Webhooks

Zendesk Sunshine Events allows you to enrich your customer profiles and give context by building a timeline of your customers’ actions by adding events from external systems. This tutorial shows you how.

Zendesk Answer Bot API

Zendesk Answer Bot API

One of the lesser known and used APIs in Zendesk's arsenal is the Answer Bot API. It allows platforms to replicate the behaviour of their bot in any app or website. Or an Apple HomePod..