Categories

Agent Copilot

Explore Zendesk Agent Copilot features like suggested replies, intent detection, auto-assist procedures, and writing tools. Learn how Copilot helps agents work faster, stay on-brand, and reduce repetitive tasks across channels.

Agent Workspace & Routing

Learn to navigate and optimize Zendesk’s unified Agent Workspace. From omnichannel ticket handling to workspace setup and shortcuts, we cover everything that helps agents work efficiently across messaging, email, voice, and more.

AI Agents & Messaging

Zendesk AI Agents autonomously resolve tickets in messaging and email using adaptive reasoning. Dive into setup, intent handling, conversation flows, and real-world use cases where AI delivers speed and quality at scale.

Knowledge & Insights

Go deep into Zendesk Knowledge (formerly Guide): help center design, article management, and automation. Plus: how QA, reporting, and insights can improve both your content and your team’s performance.

Platform & Security

Build smarter with Zendesk’s platform tools. From APIs and apps to Sunshine and security features, this category covers everything you need to customize, extend, and secure your Zendesk instance.

News Roundup

Subscribe to a hand-picked roundup of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.

Zendesk

News, strategy, and insights about Zendesk as a company. Follow leadership changes, acquisitions, roadmap shifts, and how Zendesk is positioning itself in the evolving world of AI-driven CX.

Events

Takeaways from Zendesk events like Showcase, Presents, and Relate. We cover key product reveals, demos, and expert insights so you can stay on top of what’s new in CX and Zendesk’s roadmap.

Announcements

Updates, experiments, and editorial notes about the Internal Note blog itself. Go behind the scenes, get changelogs, see what’s brewing next, or learn more about the thinking behind each issue.