Routing and Intelligence

Preview: Creating a Pokédex with Zendesk Custom Objects

The awesome people at Zendesk just made the Custom Objects v2 EAP available.So why not build a Pokédex inside Zendesk to get to know the APIs 😉

Thomas Verschoren

Apr 13, 2023 — 1 min read

The awesome people at Zendesk just made the Custom Objects v2 EAP available.
So why not build a Pokédex inside Zendesk to get to know the APIs 😉

I'll publish a full tutorial soon on https://internalnote.com, so subscribe if you want to know more!

I've also started a Wishlist of missing features and improvements:

Read more

Zendesk Relate: What's available now and show floor impressions

Zendesk Relate: What's available now and show floor impressions

In this final article of the Zendesk Relate 2024 series I'm doing a review of what Zendesk features are available today, and how they fit in the bigger Zendesk product approach. And I wrap things up with some impressions of the show floor.

What's new from Zendesk Relate: WFM, QA and Zendesk’s new vision.

What's new from Zendesk Relate: WFM, QA and Zendesk’s new vision.

In today's newsletters I'll write about the to remaining topics: Workforce Management (WFM) and Quality Assessment (QA), and wrapping things up with some comment on Zendesk's new product vision.

What's new from Zendesk Relate: AI Agents and Copilot.

What's new from Zendesk Relate: AI Agents and Copilot.

Today was the first day of Relate, Zendesk's flagship event where they announce new features, give insights in customer and employee experience trends and showcase their products and customers. This article shows the new Agent Copilot and AI Agents.

Beyond triggers. Moving to queue only assignment in Zendesk

Beyond triggers. Moving to queue only assignment in Zendesk

What happens if we trust queues for assignment and remove any assignment triggers from a Zendesk instance?