Showing device Information in the customer panel in Zendesk Agent Workspace
The new Device information section in Agent Workspace gives you information about your customers' context right next to a Messaging ticket.
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Zendesk Roundup for July 2024
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Quick Look at the Zendesk Relay App for outbound WhatsApp messages
The new Relay app from Zendesk makes sending outbound messages over WhatsApp via Sunshine Conversation available to all Zendesk users without custom coding or development.
babelforce – The Voice Partner of Choice for Zendesk (sponsor)
My thanks for babelforce for sponsoring this month's Internal Note newsletter.
Handling multiple support addresses in a support email
This article offers a solution for scenarios where customers email multiple support addresses in your Zendesk instance and you only see a single ticket being created.