Showing device Information in the customer panel in Zendesk Agent Workspace
The new Device information section in Agent Workspace gives you information about your customers' context right next to a Messaging ticket.
Read more
Why Zendesk Clients Are Turning to DigifyBPO: The Specialist BPO for Customer Experience Excellence (sponsor)
digify BPO provides top-tier customer support and back-office services for businesses in the UK, USA, Australia, and South Africa. Specialising in Zendesk, we help companies harness AI, automation, and omnichannel solutions for seamless customer experiences.
What's new with Custom Objects in Zendesk
Zendesk’s Custom Objects just got more practical with small but powerful updates: sortable views, renamable fields, auto-naming, event logs, and image support. These fill key gaps from the initial launch, making the feature far more usable in real-world workflows.
Creating callback requests via Zendesk AI Agents
This article showcases a custom Zendesk AI Agent use case: enabling callback requests via Messaging. By combining Voice, API integrations, and phone validation, it bridges native gaps and lets customers request a call—fully automated, no agent needed to start.
Zendesk News Roundup for July 2025
Zendesk continues its summer rollout with major updates across AI, Messaging, Agent Workspace, Help Center, triggers, and platform tools. Highlights include generative email replies, context-aware workspaces, redaction via triggers, and API/UI overhauls. Omnichannel Routing evolves fast.