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Authenticate Zendesk Messaging
AI Agent JWT Authentication Widget

Authenticate Zendesk Messaging

Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This article shows how to set it up with sample code.

Thomas Verschoren

Thomas Verschoren

— 4 min read
⚠️
Apparently old Zendesk accounts can be tagged with an internal flag that prevents External ID matching to work. Zendesk Support removed the flag from my account and External ID tagging now works as expected. Look at this article for more info.

This means Email matching is still an issue, but External IDs do work!

Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This article shows how to set it up with sample code.

Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This allows any website or app that has logged in users to pass that information to Zendesk so that you're sure you're talking to the right person, and removes the need for your customer to enter any credentials.

Setting it up is easy, as long as you have a working JWT endpoint. If you haven't got one, this guide will show you how to set one up using Cloudflare Workers.

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