Deep-dive into issues related to Messaging Authentication and JWT User Mapping
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
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Apparently old Zendesk accounts can be tagged with an internal flag that prevents External ID matching to work. Zendesk Support removed the flag from my account and External ID tagging now works as expected.
This means Email matching is still an issue, but External IDs do work!
This means Email matching is still an issue, but External IDs do work!
Currently the authentication for Zendesk Messaging as described in my article below has some weird behaviours when it comes to matching to existing Zendesk User Profiles. There's also a rather long thread about these issues on the Zendesk Community.
Authenticate Zendesk Messaging
Zendesk recently added the ability to authenticate users in the Zendesk Messaging Web and Mobile SDK. This article shows how to set it up with sample code.
Thomas Verschoren
What you would expect is:
If a user logs into Messaging and already exists in Zendesk with the same email or external ID, the resulting conversation is mapped against the existing user.
So let's test a few scenario's and log their outcomes:
