Zendesk Roundup
Zendesk Roundup for July 2024
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Latest
Sunshine Conversations
Quick Look at the Zendesk Relay App for outbound WhatsApp messages
The new Relay app from Zendesk makes sending outbound messages over WhatsApp via Sunshine Conversation available to all Zendesk users without custom coding or development.
API
Showing device Information in the customer panel in Zendesk Agent Workspace
The new Device information section in Agent Workspace gives you information about your customers' context right next to a Messaging ticket.
Sponsor
babelforce – The Voice Partner of Choice for Zendesk (sponsor)
My thanks for babelforce for sponsoring this month's Internal Note newsletter.
API
Handling multiple support addresses in a support email
This article offers a solution for scenarios where customers email multiple support addresses in your Zendesk instance and you only see a single ticket being created.
Zendesk Roundup
Zendesk Roundup for June 2024
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Bot Builder
Expanded support for variables in the Zendesk Bot
Zendesk recently added variables, dynamic options and carousels to their Bot Builder. No better way to showcase these new capabilities than building a bot powered by the Avengers!
Zendesk AI
Road to Automation
Last months' Relate event was all about Zendesk AI and how it can help you improve your CX or EX experiences. One of the key points notes not only in the main keynote, but also in sessions during the event was the concept of automation and automation rates for your tickets.
Insights
My approach to Zendesk Triggers
This article offers a deep-dive on how to structure and sort your Zendesk triggers starting from the concept of "one trigger does one job"
Zendesk Roundup
Zendesk Roundup for May 2024
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Security
Automatically deflect Zendesk spam tickets via triggers and webhooks
From time to time spammers use open API endpoint in Zendesk to flood your inbox with tickets. This article shows an efficient and automatic way to deflect these tickets.
Sponsor
Swifteq - Zendesk apps for faster support & superior self-service (sponsor)
My thanks for SwiftEq for sponsoring this month's Internal Note newsletter.