Prompting Action Flows with Admin Copilot
Admin Copilot now supports Action Flows. Instead of building your flows by hand you can now describe what you need, and Zendesk's AI will build your flows for you!
Admin Copilot
Explore Zendesk Admin Copilot features like weekly insights, suggested improvements, and an AI assistant with instance-specific context. Learn how Copilot helps admins optimize workflows, proactively refine system health, and scale support operations with data-driven precision.
Zendesk Relate 2026 - Proactive Copilots
In my introduction to Relate 2026 I described the Resolution Platform as two flows feeding each other. The resolution flow handles a customer's question. The learning flow makes the platform better at handling the next one. The previous article in this series covered the first flow. The Autonom
Introducing Admin Copilot. Keep your Zendesk on target.
Zendesk Admin Copilot turns admins from manual configuration hunters into strategic operators. It surfaces account-specific insights, recommends fixes, and helps execute changes with approval, closing the loop between data, AI, and action.