Zendesk AI Summit 26 introduced the Outcome AI platform. We saw the introduction of Zendesk Bridge, it's new headless offering, Open Service Directory, Agentic Analytics and the Learning Loop, as well as the release of Custom Agents and AI Agents for ES and Advanced Action Flows
As Zendesk takes on more of the work, and more kinds of work, counting just solved conversations tells us nothing about the outcome of what the platform actually delivered. A customer might need an answer, an employee might need help completing a request, or a Custom Agent might handle part of a bus
Zendesk AI Summit this year revolved around adapting the platform to the new ways people work. Zendesk’s Agentic Workforce offers new and improved ways to automate processes, while the newly launched Agentic Analytics and AI Launchpad, combined with Admin Copilot, offer new ways to improve the proce
I’ve always loved my Nintendo Switch. My kids love it too. On the road, it’s a gaming console that fits in my backpack. I can take it out and play wherever I am. When the kids want to play together, I detach the controllers, give them one each, and suddenly the same small screen becomes a shared rac
