Blog
Classic mode for Zendesk
Classic mode might not exist, but what does exist is this blog that has published Zendesk news and updates for almost three years now!
Blog
Updates, experiments, and editorial notes about the Internal Note blog itself. Go behind the scenes, get changelogs, see what’s brewing next, or learn more about the thinking behind each issue.
Blog
Year in review - The Zendesk 2024 Scorecard
At the end of 2024 it's time to reflect back on a year of Zendesk updates, and look forward to our expectations for next year. This scorecard is a full overview of everything new in Zendesk, rated by both me and partners in the Zendesk ecosystem.
Blog
End of Year
Welcome to my last newsletter of the year. This one will not contain any Zendesk news or updates, but will be a bit more of a meta, personal end-of-year update.
Blog
Announcing the Custom Objects series for Zendesk
Introducing is a four-part series on Zendesk's new Custom Objects feature. These articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.