Explore Zendesk Custom Agents, specialised AI capabilities that turn business logic into reusable, governed procedures. Learn how teams can scale automation across resolutions, assistance, validation, and proactive service operations.
If you've been reading this blog for a while, the concept of resolutions shouldn't be new to you. AI Automation makes it possible to handle conversations at a scale where just counting interactions becomes a less relevant way to measure your operational excellence. An automated workforce ca
Zendesk’s Custom Agents and Agent Builder turn business logic into reusable AI components. For this article I've configured a family of agents that can handle real processes, improve reuse, and simplify automation.
