Explore Zendesk Custom Agents, specialised AI capabilities that turn business logic into reusable, governed procedures. Learn how teams can scale automation across resolutions, assistance, validation, and proactive service operations.
Zendesk’s Resolution Platform is designed to do more than capture knowledge and procedures. It also provides the tools to manage and run actions across conversations, tickets and wider business processes. Action Flows provide the execution layer for that work. They can retrieve information, update
Zendesk AI Agents are more than just answer bots. They can understand what an end customer is trying to achieve and help carry the request through to a resolution. By combining knowledge, context, procedures and actions, they can interpret a policy, recognise the situation, decide what should happe
If you've been reading this blog for a while, the concept of resolutions shouldn't be new to you. AI Automation makes it possible to handle conversations at a scale where just counting interactions becomes a less relevant way to measure your operational excellence. An automated workforce ca
Zendesk’s Custom Agents and Agent Builder turn business logic into reusable AI components. For this article I've configured a family of agents that can handle real processes, improve reuse, and simplify automation.
