Update a requester name via webhooks and custom fields
Update a requesters' profile based on form field input.
Platform
Build smarter with Zendesk’s platform tools. From APIs and apps to Sunshine his category covers everything you need to customize, extend your Zendesk instance.
Shortcomings of Zendesk Webhooks
🥳Update 2023-03-30 Zendesk fixed all issues mentioned in this article. See the Announcement or read the article below.Expanded API Support via Custom Authentication for Zendesk WebhooksZendesk announced Custom Headers and API Key support for its Webhooks. And fixed my previous list of shortcomings
ticket.sendMessage() for Support Apps
Zendesk added a new action for Zendesk Apps that allows for sending messages to customers automatically on behalve of agents. This post contains an example demo app that showcases this new feature.
Zendesk App Tools Github Action
This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository. Zendesk App Tools - Deploy Apps - GitHub MarketplaceCreate or Update an existing app in a Zendesk instance. Requires a .zat fileGitHub Checkout the YouTube video belo