Update a requester name via webhooks and custom fields

Update a requesters' profile based on form field input.

Update a requester name via webhooks and custom fields

When an end-users submits a ticket via email Zendesk has a pretty good parser that extracts their name from the email header. Similar within Messaging and Flow Builder we can ask the customer for their name before we escalate to an agent.

But traditional Help Center forms do not offer a name field. Customers can enter their email and Zendesk tries to find a name to assign to the user.
Email addresses like john@domain.com or john.mcclane@nakatomi.com are easily parsed. But jappleseed@domain.com is not as easy. Even worse is banana@company.com.

We can fix this issue by leveraging custom fields and webhooks.