![➕ Automatically link incidents and problems in Zendesk](/content/images/size/w600/2023/09/Apple-TV-4K-Copy-128@1x.png)
Agent Efficiency
➕ Automatically link incidents and problems in Zendesk
When a crisis hits agents should focus on resolving problems and informing customers, not waste time on assigning and categorising incident tickets. This article shows you how to automate this flow!