AI Agent
➕ Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
Agent Efficiency
ticket.sendMessage() for Support Apps
Zendesk added a new action for Zendesk Apps that allows for sending messages to customers automatically on behalve of agents. This post contains an example demo app that showcases this new feature.
ZAT
Zendesk App Tools Github Action
This Github Action creates or updates an existing app in your Zendesk instance after a successful commit in your GitHub repository. Zendesk App Tools - Deploy Apps - GitHub MarketplaceCreate or Update an existing app in a Zendesk instance. Requires a .zat fileGitHub Checkout the YouTube video belo