Enabling forms on the Zendesk Messaging widget without using a bot
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
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What’s new in Zendesk AI for the Help Center
Zendesk’s Help Center evolves with AI tools like Generative Search, Article Summaries, and Translation. Writing tools help teams expand, simplify, or rephrase content, while Knowledge Builder (announced at Relate 2025) promises future automation of knowledge creation from tickets.
Make API requests in Zendesk work with Agent Copilot
Agent Copilot’s auto-assist only triggers on customer-created requests. If tickets are created via the Zendesk API or by agents (e.g. Employee Service), Copilot may not respond. The fix? Use the /requests.json endpoint to ensure proper behavior across email, messaging, and API-generated tickets.
Why Zendesk Clients Are Turning to DigifyBPO: The Specialist BPO for Customer Experience Excellence (sponsor)
digify BPO provides top-tier customer support and back-office services for businesses in the UK, USA, Australia, and South Africa. Specialising in Zendesk, we help companies harness AI, automation, and omnichannel solutions for seamless customer experiences.
What's new with Custom Objects in Zendesk
Zendesk’s Custom Objects just got more practical with small but powerful updates: sortable views, renamable fields, auto-naming, event logs, and image support. These fill key gaps from the initial launch, making the feature far more usable in real-world workflows.