Enabling forms on the Zendesk Messaging widget without using a bot
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
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Moving Toward Value-Added Conversations in Zendesk
Not all tickets are equal. Some are simple and repetitive, others complex but strategic. Zendesk’s AI tools help map automation effort to business value — automating FAQs, guiding tasks, integrating live data, and supporting high-value human-led conversations where it counts most.
Help Desk Migration: Migrate, Merge, and Consolidate your Zendesk data (sponsor)
Support operations are rarely static. Teams grow, platforms change, companies merge, and structures evolve. In the middle of all that: data - years of support tickets, customer histories, agent notes, and help center content that can’t just be left behind. That’s where Help Desk Migration comes in.
Instructions for Zendesk Agent Copilot auto-assist
Zendesk’s Agent Copilot gets a major upgrade with Instructions—a new feature guiding agents through manual steps when automation isn’t viable. Combined with suggested replies and next actions, Copilot now supports hybrid workflows, streamlining both digital and physical processes.
Zendesk News Roundup for August 2025
Zendesk’s summer updates bring sweeping changes: a revamped Resolution platform, deep AI integrations, and major product rebrands. I reorganized my blog into 10 new categories and reflected on my content—strong in automation, but lacking coverage of analytics, QA, and workforce management.