Enabling forms on the Zendesk Messaging widget without using a bot
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers
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Zendesk News roundup for May 2025
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Copilot can now orchestrate complex service tickets: Here’s how (Sponsored by Next Matter)
Agent Copilot can now trigger automated workflows to orchestrate complex service tickets, right from inside Zendesk. This guide shows you how.
Zendesk Agentic AI Agent with adaptive reasoning
At Relate 2025 Zendesk announced their new AI Agents with Adaptive Reasoning. These more powerful variants use a new third generation model that move AI Agents away from hand built flows towards more descriptive procedures. This article gives an overview of what's possible now.
Deep dive into Zendesk Agent Copilot actions and procedures
This article walks through building a Zendesk Agent Copilot flow from scratch, using ticket fields, actions, and external APIs. It showcases a movie streaming lookup service, illustrating how to structure procedures, handle customer input, and automate workflows for a seamless support experience.