Zendesk LMS Conversation Simulator App
In this article I'll review Zendesk's new LMS Conversation Simulator app and explore its capabilities for training new agents, setting up demo environments or validating your Zendesk setup.
As Senior Technical Architect at Premium Plus one of the parts of my job is building out custom demo's for Zendesk to highlight the possibilities of the Zendesk platform. And while building out technical setups, prototyping advanced AI Agents or configuring Omnichannel Routing setups is fun, one of the elements that often takes the most time is creating relevant and realistic sample tickets to use in demo's and videos.
Similarly for this blog I often need fun sample tickets for screenshots to use in articles. There too, writing up original and fun sample tickets takes time.
One of my most used processes is going into ChatGPT, asking it to write an "email to a customer care team about X and providing the output in HTML". I then copy that response into the body of a Postman payload, which then creates a ticket in Zendesk for a sample user. Which then generates a nice ticket in Zendesk to use in screenshots, or demo's
For a while now I've played around with the idea of turning this process into an app, I even prototyped a few rough versions of a Zendesk app that takes an input and generates a sample ticket. But as always with these hacks, I rather spend time writing actual content and real marketplace apps, than build things to improve my processes. Especially if my current process already works.
