Zendesk Talk is Zendesk’s integration VOIP solution. We use it at the office for both incoming support calls from our clients as well as, naturally, outgoing calls.
Now weirdly, Zendesk does not offer a mobile app for their phone solution. They have great apps for Support and Sell, but you can’t access or manage your Talk account go.
This leads to a few issues. Once I leave the office I can’t put my account offline, or redirect calls from browser to mobile.
So, I solved this little hassle with a custom web app. It allows anyone with a Zendesk account to change their status or redirect calls to mobile and web.
Needless to say, I track nothing, can’t hear your calls and don’t store any data.