Problem solver with a passion for Apple sitting behind a Zendesk.
Custom Objects
Introducing is a four-part series on Zendesk's new Custom Objects feature. These articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Zendesk Roundup
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Efficiency
This article contains a full tutorial on how to build a small Zendesk Support app that alerts your agents whenever they're looking at a VIP ticket.
AI Agent
Discover the all new Generative Zendesk Bot powered by OpenAI in this article!
Agent Efficiency
When a crisis hits agents should focus on resolving problems and informing customers, not waste time on assigning and categorising incident tickets. This article shows you how to automate this flow!
Zendesk Roundup
Discover all the new Zendesk releases from the AI Drop event on October 5th: Generative AI Bots, Intent management, new privacy and security tools and new AI features to increase agent efficiency.
Zendesk Roundup
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Efficiency
In this article I explain my approach to Zendesk Views, and how you only need 8 views to make an efficient setup.
Agent Efficiency
Use triggers and webhooks in Zendesk to automatically reassign tickets back to the original assignee.
AI Agent
Sometimes you want to let your customers know if agents are available before they try to reach out. This article will show you how to do it (on any Zendesk plan!)
Zendesk Roundup
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
AI Agent
This article explains how you can use the Messaging Widget without a chatbot and still collect information from your customers