Expanded API Support via Custom Authentication for Zendesk Webhooks

Zendesk announced Custom Headers and API Key support for its Webhooks. Where they already supported Username/Password, you can now add up to 5 custom headers to your webhook configuration, expanding its support to way more platforms.

Announcing API key authentication and custom headers for webhooks

Announced on Rollout starts March 30, 2023 March 30, 2023 Zendesk is excited to announce that you can now use API key authentication and define additional headers when configuring webhooks.…

Zendesk helpZach Anthony

I wrote about Shortcomings of Webhooks last fall, and mentioned three scenarios that weren't possible with webhooks at that time:

1. Use webhooks to send data to Zendesk Sell, due to lack of Accept: application/json header
2. Access resources behind Cloudflare Zero Trust, due to lack of custom authentication headers
3. Accessing the Asana API, due to lack of bearer: token support.

Let's see how this new release changes things.