Custom Object Placeholders and Object Triggers in Zendesk
This article explores the new capabilities for Custom Objects with the new support for object triggers and dynamic placeholders.
Read more
Zendesk News roundup for June 2025
Zendesk’s latest updates span event highlights (London Showcase), AI evolution (reasoning bots, intent models), product changes (Action Builder, messaging nudges), platform upgrades (editor revamp, 2FA), and pricing shifts toward usage-based models—all driving smarter, scalable support.
Connecting AI Agents Essentials and Advanced to channels
Zendesk improved AI Agent management by introducing a new channel manager UI for AI Agents Advanced, removing the need for Switchboard API use. It simplifies linking bots to channels, especially in mixed or transitional setups, but key inconsistencies between Essentials and Advanced remain.
Leveraging Custom Ticket Fields in Action Builder
This article shows how to enhance Zendesk Action Builder flows by using custom API Actions to retrieve ticket and user data, including custom fields. It outlines how to connect, authenticate, and use this data to build smarter, more contextual flows—even before native support is available.
GrowthDot – Helping Teams Support, Sell, and Scale in Zendesk (sponsor)
Helping you do more in Zendesk—GrowthDot’s powerful apps for growing teams and better support.