Custom Object Placeholders and Object Triggers in Zendesk
This article explores the new capabilities for Custom Objects with the new support for object triggers and dynamic placeholders.
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GrowthDot – Helping Teams Support, Sell, and Scale in Zendesk (sponsor)
Helping you do more in Zendesk—GrowthDot’s powerful apps for growing teams and better support.
From Triggers to Flows: How Action Builder Automates the Support Process
Zendesk’s Action Builder introduces visual, logic-driven automation flows to replace complex trigger setups. This article explores how Action Builder simplifies business rules, integrates with external platforms, and signals a shift from reactive to process-oriented CX in Zendesk.
Zendesk News roundup for May 2025
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Agent Copilot can now orchestrate complex service tickets: Here’s how (Sponsored by Next Matter)
Agent Copilot can now trigger automated workflows to orchestrate complex service tickets, right from inside Zendesk. This guide shows you how.