Zendesk Flow Builder has been available for over two years now, and since that time it evolved from a basic flow builder (pun intended) to a complex tool that allows for advanced logic, API calls, authentication and a lot more.

I've written about how to work with Flow Builder in the past, but since the latest set of releases during the What's New in March most of the last remaining big ticket items are now available, which means it's time for a deep-dive into Flow Builder.

This article will show you how to build a complete bot and will touch upon every available feature available in Flow Builder. You can find an overview video below, and then you can choose to either watch the full 45min tutorial later in this article, and/or read the article to learn more about the specifics steps used.

🦖 Jurassic Park Flow Builder Bot

Tutorials are only as fun as the subject it teaches, so for this how-to will build a bot for Jurassic Park.

We'll start with setting up a few intents and show Help Center articles, before we dive into the really fun stuff with API calls to check on Dinosaur escapes, and use the new authentication metadata to check upon bookings for the park.

Welcome to Jurassic Park. 😎