Zendesk News Roundup
Zendesk Roundup for January 2024
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
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Blog
End of Year
Welcome to my last newsletter of the year. This one will not contain any Zendesk news or updates, but will be a bit more of a meta, personal end-of-year update.
Agent Copilot
Preview of the new Generative AI for Zendesk Voice
What happens if you give Zendesk AI for Voice one of IT Crowd's most confusing customer care interactions? Read the article to see the results!
AI Agents & Messaging
Dynamic Conversation Experiences in the Zendesk Bot
This article will showcase the new Dynamic Conversation features for the Zendesk Bot by building a Movie Bot that shows information about movies to your customers
Zendesk News Roundup
Zendesk Roundup for November 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Zendesk
Customer Service Trends 2024 - Zendesk Scorecard
Ultimate has released their Customer Service Trends Report 2024 today. Let's see how close Zendesk aligns with their trends.
Platform & Security
Zendesk Custom Objects - Part 4: End-User and Forms
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Knowledge & Insights
Overview of the new Customizable CSAT for Zendesk
The new Customisable CSAT for Zendesk has arrived, finally allowing you to change your rating scale, choose emoji, numbers or labels, and customize your follow-up questions. This article contains an initial overview of the new feature, and shows how it works with existing API integrations.
Platform & Security
Zendesk Custom Objects - Part 3: Users
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Platform & Security
Zendesk Custom Objects - Part 2: Tickets
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.
Knowledge & Insights
Preview of the new Generative AI for the Zendesk Help Center
This article previews the new Generative AI for Help Center content that's been made available in EAP by Zendesk.
Platform & Security
Zendesk Custom Objects - Part 1: Introduction
This is a four-part series on Zendesk's new Custom Objects feature. The articles cover setup, data import, using Custom Objects in forms and with agents, expanding user profiles, and displaying Custom Objects in Help Center forms.