How to get the most out of Agent Home for Zendesk
This article shows you ten practical tips on how to gain the most out of Zendesk's new Agent Home.
Last year Zendesk made their Agent Home generally available to users. Agent Home replaced the old dashboard interface we've all come to hate and love over the last 15 years. It creates a new landing page for your agents with a focus on work to be done, showcasing tickets in a sorted list based on Service Level Agreements and routed to them via assignment rules.
This article will show you a few tips and tricks to get the most out of your new Agent Home.
