Knowledge Base
Redirect Rules for Zendesk Guide
Use the new Redirect Rules API for Zendesk Guide to redirect customers to other pages instead of finding a 404 error for non-existing urls.
Latest
AI Agent
Pre-filling custom fields in the Zendesk Bot with Messaging Metadata
This article contains three tutorials that explain how to use the new Messaging Metadata feature in Zendesk to pre-fill fields in your conversation bot flows.
AI Agent
Show restricted articles in Zendesk Bots
Show restricted or internal Help Center articles right within your Messaging Widget thanks to this newest addition to Zendesk Bot Builder
Zendesk Roundup
Zendesk Roundup for June 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
Agent Efficiency
Preview of the new Agent Home
Agent Home is a new way for your Zendesk agents to interact with tickets and conversations that focusses on work to be done in a nice overview. Read the article to read my first impressions!
AI Agent
➕ Sending Automated Messages via WhatsApp with Sunshine Conversations and Zendesk
Learn how to leverage the Sunshine Conversations API included in Zendesk Suite to automatically send out messages to your customers.
AI Agent
Digital Voice API powered by Zendesk Messaging
You can now let your customers place calls via the Messaging Widget. This article shows you how, and explains how to integrate Voice with your Zendesk Bot.
Zendesk Roundup
Zendesk Roundup for May 2023
Subscribe to a hand-picked round-up of the best Zendesk links every month. Curated by Thomas Verschoren and published every month. Free.
AI Agent
➕ Bypassing the 24-hour rule for WhatsApp in Zendesk
In this article we'll show you how to bypass the 24-hour WhatsApp limit in Zendesk by leveraging the included Sunshine Conversations API.
Agent Efficiency
My approach to setting up Zendesk SLA Policies and enabling Group Policies.
In this article we'll explore the new Group SLA policies in Zendesk, lay out an approach to setup a scalable SLA policy across your instance and make sure agents take care of the right ticket first.
Zendesk Roundup
What's new at Zendesk Relate 2023
Interested in what Zendesk announced at Relate? Want to know more about Zendesk AI, Intelligent Triage, Adaptable Agent Workspace and Conversational Commerce? Read my "What's new at Relate 2023" overview and discovered all the new announcements!
AI Agent
An in-depth overview of Proactive Messages for Zendesk
Discover the new Zendesk proactive messaging. Learn about the main features and advanced flows, including the ability to show proactive messages based on specific marketing campaigns. Target customers based on their locale, or offer a premier experience to VIP users.