At the end of the Answer Linking for Zendesk Bot article I quickly mentioned it's now possible to restart a conversation in the Messaging Widget. I didn't really go into details, so enjoy this short bonus article that explains you how!
How to restart a conversation
With the new Answer Linking you can link back to the beginning of the conversation. So if we create a custom Answer that only applies this step, we can restart the conversation for our customers.
Setting it up requires only a few short steps:
- Create a new Answer for your bot, called Restart Conversation
- Give it a few training phrases like "Reset", "Restart Conversation", "Back to the beginning"
- The Bot flow exists out of one step: a "Link Answer" step that links back to the start of the conversation.
Once you set it up, whenever a customer interacts with your bot and indicates they want to restart the conversation, the conversation will restart with your welcome message.