Prompting Action Flows with Admin Copilot
Admin Copilot now supports Action Flows. Instead of building your flows by hand you can now describe what you need, and Zendesk's AI will build your flows for you!
Action Platform
Explore Zendesk’s Action Platform, where AI Agents, Action Flows, and integrations work together to connect conversations with the systems and processes behind every resolution.
Building more powerful and connected Action Flows
New Action Flow capabilities and connectors give AI Agents, Agent Copilot and background automations more ways to execute work across your business.
Action Platform. The new way of automating Zendesk
A guide to Zendesk’s shift toward the Action Platform, showing how defaults stay in triggers while routing, integrations, and workflow logic move into Action Builder and Custom Actions.